Privacy Policy
PRIVACY POLICY
Last updated: August 13, 2026
OVERVIEW
This Privacy Policy describes how Lardis Digital Ltd, trading as Paws and the Pack (“Paws and the Pack,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit, use, make a purchase from, or otherwise interact with our website and online store.
Paws and the Pack currently sells and ships products only within the United States.
Our store is hosted on Shopify, which provides the ecommerce platform we use to sell our products.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. PERSONAL INFORMATION WE COLLECT
Depending on how you interact with Paws and the Pack, we may collect the following categories of personal information.
Contact Information
This may include:
name;
email address;
telephone number;
billing address;
shipping address.
Order Information
When you place an order, we may collect information such as:
products ordered;
product size and color;
quantities;
order value;
shipping method;
order history;
returns or refund information.
Payment Information
Payments are processed by Shopify and/or third-party payment providers.
Depending on the payment method used, payment information may include:
payment card details;
billing information;
transaction information;
payment status.
We generally do not directly store complete credit- or debit-card numbers.
Account Information
If customer accounts are available, we may collect:
username or login credentials;
account preferences;
purchase history;
saved addresses.
Customer Service Information
If you contact us, we may collect information you provide in connection with your request, including:
your name;
email address;
order number;
correspondence;
photographs relating to damaged or defective products;
other information you voluntarily provide.
Reviews and User-Generated Content
If you submit a product review, photograph, testimonial, comment, or other content, we may collect and display that information according to the permissions you provide.
Device and Usage Information
When you visit our website, certain information may be collected automatically, including:
IP address;
browser type;
device type;
operating system;
pages viewed;
referring website;
browsing activity;
approximate location derived from your IP address;
interactions with our website.
This information may be collected through cookies, pixels, tags, analytics technologies, and similar tools.
2. HOW WE COLLECT INFORMATION
We may collect personal information:
Directly From You
For example, when you:
place an order;
create an account;
subscribe to emails;
contact customer service;
submit a review;
participate in a promotion;
provide information through our website.
Automatically
Certain information may be collected automatically when you browse or interact with our website through cookies and similar technologies.
From Service Providers
We may receive information from companies that help operate our business, including:
Shopify;
payment processors;
shipping carriers;
production and fulfillment partners;
analytics services;
email-marketing platforms;
review platforms;
advertising platforms.
3. HOW WE USE PERSONAL INFORMATION
We may use personal information to:
process and fulfill orders;
collect and process payments;
deliver products;
provide shipping and tracking information;
communicate about your order;
provide customer service;
handle refunds, replacements, and claims;
prevent fraud and unauthorized transactions;
maintain and improve our website;
understand how customers use our website;
personalize the shopping experience;
send marketing communications where permitted;
measure marketing and advertising performance;
display customer reviews;
maintain business records;
comply with legal obligations;
protect our legal rights and those of our customers.
4. ORDER FULFILLMENT AND PRODUCTION PARTNERS
Many Paws and the Pack products are made to order.
To manufacture and deliver your purchase, we may share information necessary to fulfill the order with selected production and fulfillment partners.
This may include:
your name;
delivery address;
ordered product;
product specifications;
shipping information;
other information reasonably necessary to produce and deliver your order.
These service providers receive only the information reasonably necessary to perform their services.
5. SHOPIFY
Our online store is powered by Shopify.
Shopify processes certain personal information when customers browse our store, make purchases, use Shopify-powered checkout services, or otherwise interact with Shopify technology.
Shopify may process information relating to:
your device;
browsing activity;
transactions;
payment information;
checkout activity;
fraud prevention;
customer accounts;
other interactions with Shopify services.
Shopify maintains its own privacy policies explaining how it processes personal information.
6. PAYMENT PROCESSORS
We use third-party payment processors to securely process payments.
Depending on the payment method you choose, your information may be processed by providers such as:
Shopify Payments;
credit-card networks;
digital wallet providers;
other payment services available at checkout.
These providers may collect and process payment information according to their own privacy policies.
We do not normally receive or store your complete payment-card number.
7. SHIPPING PROVIDERS
We may share information with shipping carriers and logistics providers to deliver your order.
Information shared may include:
name;
shipping address;
telephone number where necessary;
email address where required for tracking;
order and shipment information.
8. EMAIL AND MARKETING COMMUNICATIONS
If you subscribe to our mailing list or otherwise provide appropriate permission, we may send emails relating to:
new products;
promotions;
discounts;
special offers;
abandoned carts;
product recommendations;
Paws and the Pack news.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our marketing messages.
You may continue to receive transactional communications relating to orders, payments, shipping, refunds, or customer-service requests.
9. ABANDONED CARTS
If you begin checkout but do not complete your purchase, we may use information associated with your checkout session to remind you about items left in your cart where permitted.
You may opt out of marketing communications using the unsubscribe options provided.
10. COOKIES AND SIMILAR TECHNOLOGIES
Our website uses cookies and similar technologies.
Cookies are small files stored on your device that help websites remember information about your visit.
We may use cookies for purposes including:
keeping the website functioning properly;
remembering your preferences;
maintaining your shopping cart;
processing checkout;
detecting fraud;
understanding website traffic;
measuring advertising performance;
personalizing content and advertising.
Some cookies are necessary for the operation of the website.
Other cookies may relate to analytics or advertising.
11. ANALYTICS
We may use analytics services to understand how visitors interact with our website.
Analytics information may include:
pages visited;
length of visit;
device type;
approximate geographic location;
referral source;
interactions with products and pages.
We use this information to improve our website, products, and marketing.
12. ADVERTISING AND TARGETED MARKETING
We may use advertising services provided by third parties such as social-media or search platforms.
These services may use cookies, pixels, or similar technologies to measure advertising effectiveness and, where permitted, provide advertising that may be more relevant to your interests.
Depending on applicable U.S. state privacy law, certain advertising activities may be considered targeted advertising, sharing, or in some cases a sale of personal information, even where money is not exchanged.
Where applicable, we provide mechanisms that allow you to opt out of such processing.
13. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to:
Shopify;
payment processors;
production partners;
fulfillment providers;
shipping carriers;
email-marketing providers;
review platforms;
analytics providers;
advertising partners;
fraud-prevention services;
professional advisers;
governmental authorities where legally required.
We may also disclose information where reasonably necessary to:
comply with law;
respond to legal process;
enforce our agreements;
prevent fraud;
protect our rights;
protect customers or others.
14. BUSINESS TRANSFERS
If Lardis Digital Ltd or Paws and the Pack is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction where permitted by law.
15. PERSONAL INFORMATION WE DO NOT INTENTIONALLY COLLECT
Paws and the Pack does not intentionally request sensitive information such as:
Social Security numbers;
medical records;
health diagnoses;
financial account passwords;
biometric information;
government identification documents,
unless legitimately required in connection with a specific legal or business purpose.
Please do not send us sensitive personal information unless specifically requested.
16. DATA RETENTION
We retain personal information for as long as reasonably necessary for purposes including:
processing orders;
providing customer service;
maintaining business and accounting records;
resolving disputes;
preventing fraud;
complying with legal obligations.
Retention periods may vary depending on the type of information and the reason it was collected.
When information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it.
17. DATA SECURITY
We take reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no internet transmission, electronic storage system, or security measure can guarantee absolute security.
You are responsible for keeping your account credentials confidential if you create an account with us.
18. YOUR PRIVACY RIGHTS
Depending on the U.S. state in which you live and whether the applicable law applies to our business, you may have rights regarding your personal information.
These may include the right to:
request access to personal information;
request correction of inaccurate information;
request deletion of certain information;
obtain a copy of certain information;
opt out of certain targeted advertising;
opt out of certain sharing or sale of personal information;
limit certain uses of sensitive personal information;
appeal certain privacy-request decisions;
receive equal service and pricing when exercising applicable privacy rights.
These rights vary by state and may be subject to legal exceptions.
19. CALIFORNIA PRIVACY RIGHTS
California residents may have additional rights under the California Consumer Privacy Act, as amended (“CCPA”), where the CCPA applies to our business.
Depending on applicability, these rights may include:
the right to know what categories of personal information we collect;
the right to know the sources and purposes of collection;
the right to know categories of third parties to whom information is disclosed;
the right to request access to specific personal information;
the right to request deletion;
the right to correct inaccurate personal information;
the right to opt out of the sale or sharing of personal information;
the right to limit certain uses of sensitive personal information;
the right not to receive discriminatory treatment for exercising applicable privacy rights.
If a particular California privacy right does not apply to our business because a statutory threshold or other requirement is not met, we are not required to provide that right.
20. OPTING OUT OF TARGETED ADVERTISING OR DATA SHARING
Where required by applicable law, customers may be able to opt out of certain data uses associated with targeted advertising, sharing, or sale of personal information.
Paws and the Pack may provide a Your Privacy Choices, Do Not Sell or Share My Personal Information, or similar link where required.
Shopify may also provide privacy controls that allow customers to submit applicable privacy choices.
21. GLOBAL PRIVACY CONTROL
Where required by applicable law and supported by our ecommerce platform, we may recognize qualifying browser-based privacy signals such as Global Privacy Control (GPC) as a request to opt out of certain uses or disclosures of personal information.
22. HOW TO SUBMIT A PRIVACY REQUEST
You may contact us to request access, correction, deletion, or another privacy right available to you under applicable law.
Contact:
Paws and the Pack
Operated by Lardis Digital Ltd
Email: [CUSTOMER SERVICE / PRIVACY EMAIL]
Please include enough information for us to understand and respond to your request.
We may need to verify your identity before fulfilling certain requests.
Where permitted, an authorized agent may submit a privacy request on your behalf. We may require proof that the agent has authority to act for you.
23. NON-DISCRIMINATION
Where applicable privacy law provides this protection, we will not unlawfully discriminate against you for exercising your privacy rights.
24. CHILDREN'S PRIVACY
Paws and the Pack is not directed toward children under 13 years of age.
We do not knowingly collect personal information directly from children under 13.
If you believe that a child under 13 has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.
25. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices of websites that we do not operate.
We encourage you to review the privacy policy of any third-party website before providing personal information.
26. SOCIAL MEDIA
If you interact with Paws and the Pack through social-media platforms, those platforms may collect information according to their own privacy policies.
Information you choose to make publicly available through social media may also be visible to other users.
27. CUSTOMER REVIEWS AND PHOTOS
If you submit a review or customer photograph, some information associated with the review may be displayed publicly.
Depending on the review system we use, this could include:
your first name;
review content;
rating;
photograph;
product purchased.
We will use submitted material according to the permissions and terms presented when the content is submitted.
28. EMAIL SECURITY AND PHISHING
Paws and the Pack will never ask you to send your complete credit-card number or payment password by email.
If you receive a suspicious message claiming to be from us, do not provide sensitive information and contact us using the contact details published on our website.
29. DO NOT TRACK
Some browsers offer a “Do Not Track” setting.
Because there is not a single universally accepted standard governing all Do Not Track signals, our website may not respond to traditional Do Not Track signals in every circumstance.
Where required by applicable law, qualifying opt-out preference signals such as Global Privacy Control may be processed separately.
30. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect:
changes to our business;
new services or technologies;
changes to our service providers;
changes in applicable law;
operational or regulatory requirements.
When we update this policy, we will revise the “Last updated” date shown at the top of the page.
31. CONTACT US
For questions about this Privacy Policy or the way we handle personal information, contact:
Paws and the Pack
Operated by Lardis Digital Ltd
Email: hello@pawsandthepack.com
Website: www.pawsandthepack.com
For privacy requests, please use the subject line:
Privacy Request