Shipping Policy
SHIPPING POLICY
Last updated: August 13, 2026
SHIPPING WITHIN THE UNITED STATES
Paws and the Pack currently sells and ships products only within the United States.
We do not currently ship internationally.
All prices and shipping charges are displayed in U.S. Dollars (USD).
MADE-TO-ORDER PRODUCTS
Most Paws and the Pack products are made especially for you after your order is placed.
This means your order goes through two stages before reaching you:
1. Production
2. Shipping
Because products are made to order, they may not ship immediately after checkout.
ORDER PROCESSING AND PRODUCTION
Most orders typically require approximately:
2–3 business days for production
before they are handed over to the shipping carrier.
Production times may occasionally take longer during:
holidays;
promotional periods;
high-volume shopping periods;
product shortages;
unusual production delays.
Business days do not include weekends or U.S. federal holidays.
ESTIMATED SHIPPING TIMES
After production is complete, standard delivery within the United States generally takes approximately:
1-3 business days
depending on the destination and selected shipping method.
Most orders arrive within 7 days.
Your order confirmation and tracking information may provide a more specific estimate.
SHIPPING RATES
Shipping charges are calculated and displayed at checkout before payment is completed.
Shipping rates may vary depending on:
product type;
quantity;
delivery destination;
shipping method;
production location.
Any free-shipping promotions or thresholds will be clearly displayed on our website when available.
MULTIPLE PACKAGES
Items in the same order may occasionally be produced at different facilities.
As a result, your order may arrive in more than one package and on different days.
You will not be charged additional shipping simply because we divide an order into multiple packages after checkout.
ORDER TRACKING
When tracking is available, you will receive a shipping confirmation email containing your tracking information once your order has been handed to the carrier.
Please allow some time for tracking information to become active after receiving your shipping confirmation.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping details carefully before submitting your order.
If you notice an address error, contact us as quickly as possible.
Because our products enter production shortly after ordering, we cannot guarantee that an address can be changed after the order has entered production or been shipped.
INCORRECT OR INCOMPLETE ADDRESSES
If a package cannot be delivered because the address supplied at checkout was incorrect, incomplete, or undeliverable, it may be returned to the production facility or carrier.
If reshipment is possible, additional shipping charges may apply.
We are not responsible for delivery issues resulting from incorrect address information provided by the customer.
DELIVERY DELAYS
Occasional shipping delays may occur for reasons outside our control, including:
severe weather;
carrier disruptions;
transportation delays;
holiday volume;
local delivery issues;
natural disasters;
production delays.
If we become unable to ship your order within the timeframe we communicated to you, we will handle the delay in accordance with applicable U.S. law, including providing cancellation and refund options where required.
LOST PACKAGES
If your tracking information has not updated for an unusually long period or you believe your package has been lost, please contact us.
We will review the tracking information and, where appropriate, contact the production or delivery partner to investigate.
If a package is confirmed as lost in transit, we will determine whether a replacement or refund is appropriate based on the circumstances.
PACKAGES MARKED DELIVERED
If tracking shows your order as delivered but you cannot locate it, please:
1. Check around your property and any safe delivery locations.
2. Ask members of your household.
3. Check with nearby neighbors where appropriate.
4. Allow up to 24–48 hours, as carriers occasionally mark packages delivered shortly before final delivery.
5. Contact the carrier if the package is still missing.
If you still cannot locate your order, contact us and we will assist where reasonably possible.
DAMAGED PACKAGES
If your order arrives damaged, please keep the product and packaging and contact us as soon as possible.
Include:
your order number;
a description of the problem;
clear photographs showing the damage.
Please see our Refund Policy for additional information.
CANCELLATIONS BEFORE SHIPPING
Because our products are made to order, production can begin shortly after your purchase.
If you need to cancel or change an order, contact us immediately.
We will make reasonable efforts to assist, but we cannot guarantee cancellation once production has begun.
CONTACT US
For shipping questions, contact:
Paws and the Pack
Operated by Lardis Digital Ltd
Email: hello@pawsandthepack.com
Please include your order number when contacting us about an existing order.